Norris & Elliott's process reengineering methodology consists of 5 fundamental steps shown below:
- Process survey to graph the existing architecture, explicit or implicit, as well as its relationship with the business objectives.
- Proposal for changes according to different impacts on profitability and levels of investment and feasibility.
- Consideration of existing culture and restrictions.
- Support during each phase of the implementation process, which includes coaching and / or mentoring if required.
- Resources for monitoring, such as the scorecard and others.
